01
DELIVERY INFORMATION
Shipping Overview
Vet-Peptid works to process and dispatch eligible orders
as efficiently as possible. Shipping availability,
delivery methods and charges may vary depending on your
destination and the products included in your order.
Available shipping options are presented during checkout
whenever possible. Delivery estimates are provided as a
guide and may be affected by carrier operations,
destination requirements or circumstances outside our
reasonable control.
BEFORE YOU ORDER
Please review your shipping address carefully before
submitting an order. Incorrect or incomplete address
information can result in delays or failed delivery.
02
ORDER PREPARATION
Order Processing
Orders may require payment verification, inventory
confirmation and fulfilment processing before being
transferred to the carrier.
01
Order Received
Your order is recorded after checkout and successful
submission of the required information.
02
Payment Review
Payment authorization may be verified before the
order enters fulfilment.
03
Order Preparation
Eligible products are prepared and packaged for
dispatch.
04
Carrier Handover
Once dispatched, the shipment is transferred to the
selected delivery carrier.
03
DELIVERY METHODS
Shipping Options
The shipping methods available to you will depend on
destination, product eligibility and carrier
availability.
01
Standard Shipping
A cost-effective delivery option where available at
checkout.
02
Expedited Shipping
Faster delivery options may be offered for eligible
destinations and products.
03
International Delivery
International availability may vary based on
destination restrictions, regulations and carrier
coverage.
Customs & Import Requirements
For international orders, customers are responsible
for understanding any import rules, customs
requirements, taxes or restrictions that may apply in
their destination.
04
DELIVERY STATUS
Order Tracking
Where tracking is available, shipment information may
be provided after your order has been dispatched.
-
✓
Tracking information may be sent by email.
-
✓
Carrier tracking may take time to update after dispatch.
-
✓
Delivery scans are controlled by the carrier.
-
✓
Tracking estimates may change while the parcel is in transit.
05
DELIVERY ISSUES
Delays & Address Issues
Delivery may occasionally be delayed by weather,
carrier disruptions, customs processing, high shipping
volumes, incorrect address information or other
circumstances outside Vet-Peptid's direct control.
Incorrect Address
Customers are responsible for entering complete and
accurate delivery details during checkout.
Carrier Delay
Once a parcel is in transit, delivery schedules are
managed primarily by the carrier.
Failed Delivery
Re-delivery or return-to-sender charges may apply
where a shipment cannot be delivered because of
customer-provided information.
Customs Delay
International shipments may require additional time
for customs or regulatory review.
06
ORDER SUPPORT
Damaged, Incorrect or Missing Orders
If your shipment arrives damaged, contains an incorrect
item or appears to be missing an item, please contact
Vet-Peptid as soon as reasonably possible.
01
Contact Support
Send us your order information and a clear
description of the issue.
02
Provide Evidence
We may request photographs of the parcel,
packaging, shipping label or affected products.
03
Review
Our team will review the available information and
determine the appropriate next step.
04
Resolution
Depending on the circumstances, a replacement,
refund or other resolution may be offered.
07
RETURN REQUESTS
Returns
Return eligibility depends on the product, its condition,
safety considerations and any mandatory consumer rights
that apply to your purchase.
Before returning an item, please contact Vet-Peptid so
that our team can review the request and provide any
applicable return instructions.
ELIGIBILITY
Original Condition
Eligible returned products may need to remain
unopened, unused and in their original packaging.
AUTHORIZATION
Contact Us First
Do not send products back without first contacting
our support team for return instructions.
SHIPPING
Return Delivery
Return-shipping responsibility will depend on the
reason for the return and applicable consumer law.
08
PRODUCT SAFETY
Non-Returnable Items
Certain products may not be eligible for return because
of health, safety, storage or product-integrity
considerations.
Opened Products
Products that have been opened, used or altered may
be ineligible for return.
Compromised Packaging
Items with removed seals or materially altered
packaging may not qualify.
Storage-Sensitive Products
Certain items may be excluded where storage or
handling conditions cannot be verified after
delivery.
Final-Sale Items
Products clearly identified as final sale may be
excluded where legally permitted.
IMPORTANT
Nothing in this policy removes any mandatory return or
refund rights that apply to you under applicable
consumer-protection law.
09
PAYMENT RETURN
Refunds
Once an approved return or refund request has been
reviewed, any eligible refund will normally be issued to
the original payment method.
| Stage |
What Happens |
| Request Received |
Vet-Peptid reviews the reason for the requested
refund.
|
| Eligibility Review |
Product condition, order information and the
circumstances are reviewed.
|
| Approval |
If approved, the refund is prepared for the
original payment method where possible.
|
| Bank Processing |
Your bank or payment provider may require
additional processing time after the refund has
been issued.
|
10
REPLACEMENTS
Exchanges
Direct exchanges may not always be available. Where an
exchange is appropriate, our support team will explain
the available options after reviewing your request.
-
✓
Incorrect products may qualify for replacement.
-
✓
Damaged items may qualify after verification.
-
✓
Replacement availability depends on current stock.
-
✓
Alternative resolutions may be offered where replacement is unavailable.
11
NEED HELP?
Shipping or Return Questions?
If you have questions about an order, shipping status,
damaged package, return or refund request, contact the
Vet-Peptid support team.
